This statement explains the privacy and the data protection practices which apply to Carter May limited of 87 Castle Street, Salisbury, Wiltshire, SP1 3SP.

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.

Privacy Policy

Our site includes order forms to request information, products and services. The customer’s contact information is used to get in touch with the customer when necessary. Customers may opt-out of receiving future mailings. We respect your privacy, and we will never share any personal information with a third party without your expressed prior consent.


At Carter May ltd we are committed to protecting your privacy, we follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission, and to prevent unauthorised access. The computers that store the information are kept in a secure facility with restricted physical access, and we use secure firewalls and other measures to restrict electronic access.

Personal Information

Any personal information such as name, postal address, telephone number, and email address will only be used to provide a requested service and will not be disclosed to any other third party without your prior permission unless listed below or unless we are required to do so by law.

Applicant: We will hold your data to provide general estate agency practice, and may share your data with associated services such as conveyancing, financial services right to referencing organisations and providing your name to our vendor when arranging a viewing.

When you have instructed us to market your property we may share you data with property professionals such as solicitors, financial advisors, surveyors, contractors, other agents along with general property marketing. We may also use 3rd party software to provide these services.

As a vendor we may share you data with other property professionals such as EPC providers, Money Laundering referencing agencies, financial advisors, surveyors, contractors, Deposit Protection service, referencing organisations, other agents involved in a sales chain, applicants viewing the property, general marketing, post sale updates and Christmas cards.

We may also disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If our company or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
    We will not share your information with third parties for marketing purposes without first obtaining your prior consent.

From Completion:

Our sale files will be kept for a period of 6 years as required by the Property Ombudsman.

Our Anti-money laundering identification records will be kept for 5 years unless required for the above.

We may continue to keep your data to market to you for a period of up to 25 years as the relationship we have with many clients is continued over many years. Some of our clients only move very occasionally. We will give you the option to opt out of our communications at any time.

General Information

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.
Carter May ltd use analytics to identify which web pages are being used.

We only use the information that we collect for statistical analysis purposes. From the data that we collect we can analyse how our website is working from the traffic we receive and will help us to improve our website service.

A cookie is a small file which is placed on your computer’s hard drive. They help in providing you with a better service from our website as we are able to monitor which pages you find useful and which you do not. A cookie will never give us access to your computer or any or your personal information, other than the data you choose to share with us.

We assume that you are happy to receive all cookies your browser settings allow. Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer.

Your Acceptance

By using our website or services, registering with us as an applicant either directly or via a portal or as a vendor or potential vendor asking us to market your property or as a mortgage client, you consent to the collection and use of information by Carter May ltd in accordance with our privacy policy. If you do not agree to this policy, please do not use our site or our services.

Your Rights

Any personal information submitted is treated in accordance with the Data Protection Act 1998 and the update of 25th MAY 2018 to the new GDPR . To find out more about your entitlements under this legislation, visit the Information Commissioner’s web site at www.gov.uk/data-protection, or read the Act online at http://www.legislation.gov.uk/ukpga/1998/29/contents

If you would like to review or revise information you have previously provided to us, or you have any questions relating to this Privacy Policy, you may do so via our contact us page.

You have the right at any time to withdraw any consent you have given us to process your personal data. Please note if you withdraw your consent it will not affect the lawfulness of any processing of your personal data we have carried out before you withdrew your consent. Should you wish to do so you can change your consent preferences at any time by contacting info@cartermay.co.uk

You have the right to complain to the ICO if you believe we have not acted according to the regulations.